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FAQ

For our JEWELRY COLLECTION visit us at: www.goldengreenivory.com

OUR BOILED WOOL PROCESS: Our process is unique because our fabric is boiled and steam-ironed 3 times; resulting in a solid dense, tight knitted and very soft warm fabric that DOES NOT ITCH!

Return Policy:
Returns will be accepted 15 days after delivery; products returned cannot be altered in any way, laundered or soiled.

Return products must be sent in original package.

Please fill in the online form to process the return.

All return expenses will be paid by the buyer.

Please return the product in the original package (Plastic bag and info insert).

How to return an item:
Please contact us via email at: sales@goldengreenimports.com .

And please fill in the online form to process the return.

Shipping and Delivery:
Order processing should take from 5 to 9 days.

Golden Green Imports ships through UPS, method are according to what UPS offers to each region.

Payment Methods:
We accept most major credit cards, except American Express. Checks are accepted but orders will not be process until they have been cleared by the bank. Sorry no C.O.D. (Cancel on delivery).

Order cancellations:
To cancel an order please send us an email to sales@goldengreenimports.com

Order cancellations have to be done before 24 hours after initial order.

How to contact customer service:
Please send us an email to sales@goldengreenimports.com

Sales Taxes:
We are located in the state of Colorado, in Weld County, taxes will apply according to the law.

Product care:
Please refer to the labels in our products, wool products should be dry cleaned only.

Wool & Allergies:
The wool and cotton used in our products has been sanitized. Those who suffer from allergies should not experience reaction to our products. Our products are not Allergen Free so this cannot be guaranteed.

Product dimensions and Weights:
Click Here for dimensions. The item weights are on the page for each specific item.